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19,811,891  ROYALTY FREE STOCK PHOTOS
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Frequently Asked Questions (General FAQ)
General Questions
1. What is stock photography?

2. What is Royalty-Free?

3. What are the differences between Royalty-Free and Rights-Managed?

4. Why subscribe to 123rf.com?

5. How often do you add new content?

6. How many pictures can I download?

7. Can I use these contents for my clients?

8. Can I use a vector icon as my company's logo?

9. Can I use content marked as "Editorial Use Only" for commercials?

10. Can I use content marked as "Editorial Use Only" for Editorial articles and other publications? Do you have any restrictions on usage?

11. Can I use a Standard Royalty-Free Photo or Illustration for Editorial articles and other publications? Do you have any restrictions on usage?

Registration And Account Information
1. Is there a charge for registering as a customer?

2. Why do I need to register?

3. Do I need to register before purchasing single or subscription contents?

4. Do I need to register if I just want to browse your website?

5. How do I register on the website?

6. How long is the registration process?

7. Do you need my credit card details when I register?

8. Can I share my account with my colleagues?

9. What do I do if I forgot my password?

10. Can I change my password, the one that is automatically issued, into something that I can remember?

11. Can I change my username?

12. How do I change my address, telephone number or other registered details?

13. How do I unsubscribe from your mailing list?

Privacy And License
1. How do you protect my privacy? Will my personal information be passed on to a third party?

2. How may I use your contents and what are the restrictions?

3. What is Extended License and when do I need one?

4. Do I have to pay every time I use the contents?

5. Do I have to credit the photographer for the content used?

About Our Royalty-free Images
1. Why are your contents sold at a lower rate compared to other companies? Is it because they are low in quality?

2. Are all your contents model and property released? How do I get a copy of it?

3. Your contents say "royalty-free". Can I just download/copy and use the contents?

4. What is comping content?

5. Can I get a higher resolution comp to show my client?

6. I've just downloaded an content that I've bought from you earlier but the content is a compressed JPEG. Can I get the uncompressed format?

7. Why am I not getting the exact file size based on your web when I download your contents?

8. Do you have the content in anything higher than 300 DPI?

9. I've just purchased an content and it looked smudged. Is this the original content or did you edit it?

10. Can I get exclusivity for the use of the contents that I have bought?

11. Are your contents available only in screen resolution?

12. How long can I use the content?

13. What formats are the contents available on the website?

14. What's the difference between RGB and CMYK formats?

15. I downloaded a RGB format content. Can I convert that to CMYK?

16. Are your illustration contents layered? Can you get me layered files?

17. How long will the contents I purchased by credit/subscription be available for download again at my Download History? Will it expire?

18. I have downloaded an content a few months ago and now I don't see it at my 'Download History'. I can't search it on your site either. What can I do?

19. Where can I view my available credits or the expiration of my subscription plans?

About Pay-As-You-Go Credits
1. What are Credits?

2. Will the download credits expire?

3. How do I purchase single contents?

4. How many content files can I purchase in a day/per transaction?

5. I have insufficient credits in my account. Can I combine credits with another existing account?

6. I have a remaining credit balance in my account. Can I exchange them for cash?

7. What should I do if I face difficulties in downloading contents? For instance, an incomplete download due to connection or technical issues. Do I get a refund on credit that has been deducted?

8. Would it affect my credits or my available daily downloads if I download an content more than once?

9. Can I get a download refunded when the content has problems?

About Our Subscription Plan
1. How does a subscription plan differ from a credits plan?

2. How will I know if I need a subscription plan?

3. What are the plans available?

4. Can I upgrade/downgrade my plan after I subscribe?

5. Is downloading of the same content considered as multiple downloads?

6. Can I re-download contents which I've downloaded earlier after my subscription plan expires?

7. Will any extra days be added to my plan if I fail to download contents during the subscription period?

8. Can I use the contents after my subscription plan expires?

9. If I subscribe monthly, what content sizes can I download?

10. Is there an automated notification e-mail that will inform me that my subscription plan is going to expire?

11. How do I renew my subscription plan?

12. I've used up my daily quota. When will my quota be reset?

Image Searching And Lightbox
1. How do I search for contents?

2. Do you offer free content research?

3. How do I get detailed information about an content?

4. What is a lightbox?

5. How does the lightbox work?

6. I added content into my lightbox a couple of weeks ago but when I want to buy it today, it is no longer there.

7. Can you zip the content in the lightbox for me?

Buying Process
1. How do I purchase single RF contents or subscribe to your plans?

Payment
1. What are the payment options?

2. Is your site secure?

3. Do you keep my credit card details?

4. Can you use my card details and repurchase the subscription for me as soon as it expires?

5. I'm trying to purchase this content from your site but my transaction was declined. Can you help?

6. I don't feel secure doing online transaction with my credit card. Can you purchase on my behalf?

7. Do you offer any discounts?

8. Are there any other credit card charges I need to look out for?

9. Why didn't I get a full refund as stated by your 100% money back guarantee?

Downloading Images
1. How do I download contents once I have purchased them?

2. How long does it take to download an content?

3. Where do I find a record of my previous download?

4. How can I download an content I've previously purchased and will I be charged if I download it again?

5. I've downloaded the content, but I can't remember where I saved it in my computer?

Refund
1. How can I get a refund?

Technical Questions
1. I have registered but I cannot login to your website. What should I do?

2. Which browser is compatible with this website?

3. I am unable to access or make purchases on your website. What should I do?

4. What should I do if I am unable to connect to a secured connection to make purchases?

5. Why does the system log me out automatically?